Featured Article – 2013 December
Super Tip Sheet
To minimize the risk of fraud in your business:
- Set high ethical standards, and be sure to practice and enforce them.
- Identify and correct areas of weakness within your organization.
- Establish strong controls and oversight for all business accounts.
- Monitor inventory carefully.
- Encourage employees, vendors and customers to report any suspicious activity. Consider creating a system to accept anonymous tips.
To create surveys that benefit your business:
- Keep surveys short, simple and focused.
- Make your sample size large enough to obtain accuracy to within plus or minus 5 percent.
- Use a 1 to 5 scale for easy scoring.
- Start with general questions, then move to specifics.
- Include a couple of open-ended questions.
- Review responses carefully.
- Act on the results.
To make your hiring interviews more productive:
- Establish key job competencies.
- Design interview questions that focus on these competencies.
- Have multiple interviewers asking the same questions and applying the same standards in their evaluations.
- Drill down for more detailed responses.
- Take good notes and write up a summary of each interview as soon as it is completed.
- Assemble the entire interview team to discuss the candidates and make a final evaluation.
To improve your hiring and recruiting process:
- Define job requirements carefully.
- Look for repeated patterns of success in the candidates’ background.
- Look beyond the resume and consider each candidate’s network in your assessment.
- Use your own professional network to search for prospects who might not be actively seeking a new position now.
- Find, and use, a recruiting platform that lets you prescreen candidates before the interviewing begins.
- Do not settle. Be confident you have the right candidate before making an offer.
To make the most of exit interviews:
- Standardize the process, with separate meetings to discuss administrative (severance, benefits, etc.) and work issues.
- Make the departing employee feel comfortable, and ensure confidentiality in all discussions.
- When conducting multiple interviews, look for recurring themes that suggest areas where the business should consider change.
- Keep the employees’ supervisors and top management informed of all significant findings.
- Treat departing employees with dignity. It will help preserve the standing of your business in the community.